Order Processing Time

• Processing Time: All orders are processed within 1-2 business days (Monday-Friday). Please note that orders placed on weekends or holidays will be processed the following business day.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details. When your package ships, you will receive a separate email with a tracking number so you can follow your order’s journey.

Shipping Rates & Methods

We offer a variety of shipping options to suit your needs. Shipping costs are calculated at checkout based on your delivery address and the weight of your order.

• Standard Shipping: Delivery times for standard shipping generally range from 3-7 business days, depending on your location. For a flat fee of $7.95, you can choose USPS Standard Shipping. Please be aware that delays are possible, and some packages may take longer than usual to arrive.
• UPS Express: For faster delivery, opt for UPS Express at $35. This option is more reliable and provides tracking updates throughout transit.
• UPS Next Day Air Saver: Need it fast? UPS Next Day Air Saver delivers orders overnight to residential addresses by the end of the next business day. Orders must be placed by 12 pm CT for same-day processing. Orders placed after 12 pm CT will be processed the following business day. Please note: UPS does not deliver on Saturdays.

Order Changes & Cancellations

• Once an order is placed, it cannot be canceled or changed. Please double-check your items and shipping address before completing your order!

Shipping Restrictions

• International Shipping: At this time, we only offer shipping within the United States and Canada. Unfortunately, we are not able to ship to other international locations at this time.
• PO Boxes & APO Addresses: We can ship to PO Boxes and APO/FPO addresses via USPS. Please note that shipping times may be longer for these addresses.

Order Tracking

Once your order ships, we will send you an email with your tracking number so you can follow your package. You can track your order using the carrier’s website or through the tracking link in your confirmation email.

Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately at info@shoptherosieboutique.com. If an incorrect address is entered and the package is returned to us, we will contact you upon receipt to arrange a reshipment. You will be responsible for the cost of the reshipment and must provide the correct address.

Multiple Orders

If you place multiple orders in a single day, please email us at info@shoptherosieboutique.com so we can combine your shipments and refund one of the shipping charges!

Lost Packages

If your package is lost in transit, please contact us at info@shoptherosieboutique.com so we can assist in filing a claim with the carrier. For USPS, we must wait 15 days from the shipping date to file a claim. If the package cannot be located, we will either reship your items (if available) or issue a refund for the order.

Stolen Packages

Unfortunately, we are not responsible for stolen packages. If tracking shows your order has been marked as delivered, you will need to contact the carrier directly regarding the missing package.

Carrier Delays

We are not responsible for delays caused by weather conditions, carrier delays, or holidays. We recommend tracking your order and allowing extra time for delivery during peak seasons (such as holidays).

If your package is delayed, please reach out directly to the carrier for assistance. We will not refund shipping charges if USPS or UPS does not meet their estimated delivery times.

• USPS Customer Service: 1-800-275-8777
• UPS Customer Service: 1-800-742-5877

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. Email us at info@shoptherosieboutique.com with your order number and a photo of the item so we can resolve the issue promptly.

Signature Confirmation

For high-value orders, we may require signature confirmation upon delivery to ensure your items reach you safely. If this is required, we will notify you at the time of shipping.